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FAQs

How can I contact you?

The best and quickest way to contact us is by sending us an email to hello@shecollective.hk. This email address is checked regularly and our team will get back to you as soon as possible.


How much does Hong Kong delivery cost?
Delivery is free within Hong Kong for all orders. Please refer to Delivery/Shipping for more details.


Do you deliver worldwide?
Please stay tuned. We will be expanding our geographic coverage early 2017.


What payment methods does SheCollective.hk accept?
We accept payment via MasterCard, Visa, American Express, Apple Pay and PayPal.

Is it safe to purchase online from SheCollective.hk?
Yes. Your purchase details are safe with us! All card information is encrypted and we do not store any credit card details nor do we share your personal information with any third party. However, if you are still concerned about placing your order, please contact hello@shecollective.hk and we can discuss an alternative method to place your order.


What is your returns and exchanges policy?
Unfortunately we do not offer returns or refunds, however we do have a one-time exchange policy.

Please refer to Returns/Exchanges for more information.


What if the item I receive is damaged or faulty?
We take pride in the excellence of the quality of our brands and work hard to ensure all items are sent out in perfect condition. However, if you have a query about a faulty or damaged item, please email us at hello@shecollective.hk to let us know and we will try our best to help.


What size should I order?
We understand it can be hard to know what size to order so we have created a Size Guide to guide you. However, if you would like further assistance with this, please email hello@shecollective.hk and our She Collective HK Stylists team will be in touch to give you a hand in selecting the right size for you.

 

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